Questions and answers
Answers about materials, timeframes, payment, documents and data processing.
Enquiries, materials and documents
Where should I start?
Describe the task, objects and required result. Attach photographs and documents relevant to the question.
Can I send the objects straight away?
Packaging, transfer, delivery and procedures for recording condition need to be agreed in advance. Do not send physical objects without agreement.
Are photographs sufficient?
They help assess the task preliminarily. Whether a substantiated finding can be reached from photographs alone depends on the question and sufficiency of the data.
Are comparison samples needed?
This is determined by the task. Their provenance, sampling location, condition and sufficiency for a sound comparison are important.
What should I do with an object that has already been cleaned or altered?
Report the actions carried out and materials retained. Alteration of the object is taken into account when assessing suitability and the limits of findings.
Are all of the material's properties examined?
No. The specific questions and scope of work are agreed. Special methods and laboratory work are determined for the task.
Can a sample be consumed?
Sampling, alteration or consumption of material is agreed with regard to the assignment, the object's condition and its status.
How can I find out the cost?
The main examinations listed in the price list start at 70 000 ₽. Prices for drafting questions and reviewing reports are shown on the relevant service pages. After the task and materials have been assessed, the final price, timeframe and scope of work are recorded in the order before payment.
Is receiving the document electronically mandatory?
No. The parties agree on paper and electronic methods of transferring the deliverable, acceptance certificate and Order Invoice.
Can I pay on behalf of another client?
Yes, if the order is identified and the Client's wishes are confirmed. Payment does not automatically confer a right to the result or a predetermined finding.
What is needed for an expert report review?
The complete expert report with appendices, available source materials and questions for review.
Does a review replace a repeat examination?
No. The type of review and whether direct examination of objects is included are determined by the assignment and recorded in the result.
Is a court decision guaranteed?
No. Legal assessment and the decision are made by the authorized body. The result contains findings within the limits of the examination.
Can I send other people's data?
An independent lawful basis and the necessary authority are required. The sender's consent applies to their own data; unnecessary information should be redacted.
How long are inquiries and files retained?
Where there is no contract — no more than 90 days from the last substantive message or conversation, unless there is another basis. Contractual periods are determined separately.
Can I decline analytics and mailing lists?
Yes. Declining analytics does not prevent an enquiry. Mailing-list subscription is arranged separately; you can unsubscribe through the opt-out form or the personal data contact.
Discuss an examination
Describe the object and task. The scope of the preliminary consultation and examination terms are agreed for the specific task.